Case Studies

Henkel Australia and New Zealand

Henkel-200x200
henkel-products

Challenge

Henkel operates worldwide with leading brands and technologies in three business areas: Laundry & Home Care, Cosmetics/Toiletries and Adhesive Technologies. In Australia the company has offices in Sydney and Melbourne, and Auckland, New Zealand.

After many years of having its Asia-Pacific IT requirements managed by its global head office in Düsseldorf, Germany, the need for a more regional provider, able to understand and respond quicker to local demands, became clearly evident.

A search and evaluation process began to find a provider with the capabilities, experience and expertise to manage the complex IT demands of the organisation and its diverse business interests.

Virtuelle Solution

Raj Mohan, Information Technology, Henkel Australia & New Zealand explains;

“Virtuelle was a clear winner from a strong field not simply because of its proven capabilities, track record and reputation, but because they displayed a willingness to be flexible and accommodate our unique needs and expectations. Virtuelle also offered many value-added services which others didn’t or if they did, charged excessively for those services.

Virtuelle very quickly got to understand our needs and wants and went out of their way to develop a solution for each and every checkpoint on our wish-list.”

Outcome

Five years down the track and the responsibilities between Virtuelle and Henkel’s internal IT staff are clearly drawn and together they work seamlessly to deliver cutting-edge IT.

Raj Mohan from Henkel’s IT department has the last word; “I have no hesitation recommending the team at Virtuelle. Their solutions are innovative and world-class and their customer service is fast and flexible – It’s the reason we trust our entire Australian and New Zealand IT requirements to them.”