A Complete IT Transformation: How Consillion Modernised Their Desktop, Network & IT Support Across Australia and the UK

Case Studies

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21 February 2026

We are delighted we chose Virtuelle to update to a modern desktop and SD-WAN environment. We now have a single point of contact for IT support which has significantly improved our operational efficiency and user satisfaction.

Bill Langan

Senior Vice President, Operations, Asia-Pacific, Consillion

Client Snapshot

Company: Consillion
Industry: Cash Management Solutions
Locations: Australia & United Kingdom
Contact: Stephen Basford, GM Software & Systems
Solutions: Modern Desktop, Meraki SD-WAN, Managed IT Support

The Challenge

Consillion needed to bring their IT environment into the modern era. Across offices in Australia and the UK, they were dealing with an outdated user experience, a network that couldn’t scale with their ambitions, and a fragmented IT support model that left teams frustrated. They needed a trusted partner to consolidate, modernise, and future-proof their entire IT operation — in one cohesive programme of work.

The Solution

Virtuelle Group designed and delivered a three-pillar IT transformation — modernising Consillion’s endpoints, overhauling their network, and centralising their IT support into a single, seamless experience.

Modern Desktop Deployment

Virtuelle deployed a modern desktop environment across Consillion’s Australian and UK offices, automating device deployment and management through Microsoft Intune. Devices are always current, secure, and configured for productivity — enabling employees to work effectively from any location using the full Microsoft 365 suite.

Meraki SD-WAN Solution

A new Cisco Meraki SD-WAN solution was rolled out across Consillion’s Australian offices, replacing their rigid legacy network with a flexible, centrally managed infrastructure. Intelligent traffic optimisation reduced latency and improved bandwidth efficiency, while built-in security features strengthened their cyber defences.

Single Point of Contact IT Support

Virtuelle consolidated Consillion’s IT support across both countries into a single, unified helpdesk. Consistent, efficient issue resolution — regardless of location — eliminated the confusion of multiple support contacts and dramatically reduced downtime for end users.

Results at a Glance

Improved Productivity

Employees across Australia and the UK gained access to a modern, fully managed desktop environment — enabling seamless collaboration and efficient working from any location.

Network Performance

The Meraki SD-WAN solution delivered a faster, more reliable network with centralised management, reduced latency, and the resilience to support Consillion’s ongoing growth.

Streamlined IT Support

A single point of contact for IT support unified the experience across two countries, cutting response times, reducing downtime, and improving day-to-day satisfaction for all users.

Scalability

The new IT infrastructure was designed to grow with Consillion — flexible enough to accommodate new locations, users, and technologies without disruption.

The Outcome

Consillion now operates on a unified, modern IT platform — spanning two countries — with the performance, security, and support structure needed to compete and grow. What was once a fragmented, ageing environment has been transformed into a streamlined foundation for the digital future of their business.