IT Support Services

Managed IT Services

Many businesses are struggling to keep up with rapid technological changes, and their productivity suffers as a result. A third-party vendor makes sure your IT system operates smoothly, while providing quick support and expert advice. You save money and benefit from a better user experience, improved processes and stronger security.

Organisations rely on technology that’s constantly evolving…

New products and features are hitting the market at an astonishing rate. As exciting as this is for innovation, it’s difficult for managers to put these tools to good use, without industry training.

A survey by Microsoft shows that nearly 50 per cent of business owners considered technology to be their greatest challenge in 2018. The solution is to invest in a robust IT system that requires minimal effort from staff to maintain.

However, companies that handle this internally often spread their resources too thin, because they need to maintain expensive infrastructure.

The downfalls of managing all of this in-house:

  • Companies spend a lot of money on internal servers, data storage and equipment.
  • Maintaining these systems is time-consuming.
  • Challenging technical problems cause significant downtime.
  • It’s difficult and expensive to hire IT professionals as full-time staff, due to major skills shortages.

Time-poor managers feel immense pressure when they try to maintain their IT, on top of everything else. They feel like they’ve failed when consumers take their business elsewhere because their needs aren’t being swiftly met, due to avoidable delays.

Thankfully you can outsource your technical and operational support to an agency that specialises in this, for a predictable monthly fee.

Virtuelle Group - IT Support Services

What are IT support services?

Organisations can outsource their technical and operational support to a specialist third-party agency for a predictable monthly fee.

A third-party vendor looks after the technological elements of your business, to make sure your system performs optimally at all times.

Managed IT support services include:

  • Service desk support
  • Desktop support
  • Maximising storage space
  • VPN installation
  • Powerful security
  • Server maintenance
  • Data back-up and recovery
  • Privacy protection
  • Troubleshooting
  • Expert advice
  • Cloud migration
  • Network management

There are two main elements:

Operational IT support:
Making sure the system is set up and maintained in a way that enables quality performance at every level of business.

Technical IT support:
A team of professionals is on call to assist when problems arise, no matter the time of day.

We can help your company to evolve with sophisticated IT…

It’s a shame that hard-working companies lose business when they rely on outdated infrastructure. We understand how stressful it is for managers to worry about optimising technology, when there are so many other tasks to take care of.

Let us handle this for you, so you can focus on leading a successful team. Virtuelle Group has provided IT support services across the Asia Pacific for more than a decade – working with commercial and government organisations of all sizes.

Book a consultation to find out how we can help you.

Our promise to you:

  • 24/7 local support service
  • Predictable monthly costs
  • Cost effective (no hidden fees)
  • Regular, automatic updates
  • Quick installation with no downtime to you
  • Constant security protection
  • Third-party auditors regularly test our systems, controls and processes
  • Single point of contact
  • Experienced, respectful and highly trained consultants
  • We take the time to understand your business and the wider market