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Home » News, Updates and Features » Page 2

Category: News, Updates and Features

What to Look for in an ASD Essential 8 Service Provider

Posted on March 3, 2024February 28, 2025 by Mikhael Chammaa
What to Look for in an ASD Essential 8 Service Provider

With cyber security threats increasing in frequency, severity and complexity, organisations are turning to cyber security frameworks for a methodical approach to enhancing their cyber security posture.

One of the most widely used frameworks in Australia is the ASD Essential 8, which provides practical cyber security guidance for organisations of all sizes. Unlike other frameworks such as ISO 27001, which require extensive organisational involvement, the Essential 8 focuses on eight specific controls, such as hardening IT systems, multi-factor authentication (MFA) and backups. This makes it more manageable for IT and security teams, often without requiring significant leadership buy-in.

However, implementing the Essential 8 framework is not without its challenges. Defining the right scope, prioritising mitigation strategies, and managing resource constraints can lead to delays and bottlenecks. In these situations, leveraging an experienced Essential 8 provider can be crucial for success.

In this article, we cover the top five criteria to consider when selecting an ASD Essential 8 service provider.

#1 They have depth and breadth of expertise

The Essential Eight isn’t a one-time activity or a tick-box checklist. It’s an ongoing, risk-based program with four maturity levels (Maturity Level Zero through to Maturity Level Three). A comprehensive partner should offer a holistic suite of services supporting your compliance journey, from assessment to ongoing maintenance. This includes identifying security gaps, assisting with implementation, providing continuous monitoring and aiding in incident response and recovery. This comprehensive approach helps you incrementally achieve higher maturity levels and a stronger security posture. 

Breath and depth of ASD Expertise

A comprehensive partner should offer a holistic suite of services supporting your compliance journey.

#2 They have capability to remediate

While niche cyber security companies excel at identifying threats and vulnerabilities, they often lack the necessary IT expertise to comprehensively address and validate fixes of identified security gaps. This can force you to either rely on stretched internal resources or engage another provider for remediation, leading to increased project complexity, cost overruns and delays. Choosing a compliance partner with both cyber expertise and in-house remediation capability streamlines your journey towards compliance by ensuring efficient identification, remediation and validation.

Essential 8 Remediation

The right provider can streamline your compliance by ensuring efficient identification, remediation and validation.

#3 They offer comprehensive reporting with an executive summary

Look for a company that offers dual-track reporting. This means they provide comprehensive and detailed reports tailored for your IT team that address specific technical aspects and remediation strategies. Additionally, they offer simplified summaries in business language for executives, highlighting key findings and risks. This dual approach ensures stakeholders are informed, from technical specialists to executive decision-makers, fostering a collaborative environment that is supportive of cyber security initiatives.

Essential 8 Reporting

Executive level reporting fosters a collaborative environment that is supportive of cyber security initiatives.

#4 They offer a tailored approach suited to your organisation

Choose an Essential 8 service provider that tailors their approach to your organisation. This means prioritising a risk-based strategy over a cookie-cutter approach. Look for evidence in their proposal that demonstrates an understanding of your business and its unique challenges. This ensures they are proposing a customised solution that effectively enhances your organisation’s security posture.

Customised Essential 8 Services

Look for evidence in their proposal that demonstrates an understanding of your business and its unique challenges.

#5 They are a good fit

When selecting an Essential 8 provider, prioritise compatibility with your business. Look for providers with a track record serving similar-sized businesses and who offer flexibility. Large consultancies are renowned for low responsiveness and high overheads, so weigh these drawbacks against the benefits of using them. For any provider, speak with references from previous clients to understand their expertise and service quality. This comprehensive approach ensures you find a cost-effective partner who delivers a bespoke solution tailored to your organisation’s specific needs and budget.

By considering these top 5 factors, you’ll find an ASD Essential 8 compliance partner who can streamline your compliance journey and bolster your organisation’s security posture.

Good Fit Essential 8 Services

Look for providers with a track record serving similar-sized businesses and who offer flexibility.

How Virtuelle can help?

Simplify your journey to ASD Essential 8 compliance with Virtuelle. Our experts will assess your systems and provide actionable recommendations to reduce cyber-attack risks and ensure long-term compliance.  

Contact us today to discuss a plan for meeting the Essential 8 requirements. 

Posted in News, Updates and Features

Uncover risks with a Cyber Security Risk Assessment

Posted on February 1, 2024March 5, 2025 by Mikhael Chammaa
Uncover risks with a Cyber Security Risk Assessment

Organisations rely on more systems, and carry out more activities, than ever before. However, any system or activity could be unintentionally exposing your organisation to a heightened level of cyber risk.

A Cyber Security Risk Assessment is designed to identify potential cyber risks, whilst providing management with clear guidance around mitigating those risks.

In this blog, we explore the benefits of conducting an assessment, especially when a new system or activity is being planned, and how this differs from a Technical Assessment.

What is a Cyber Security Risk Assessment?

A Cyber Security Risk Assessment is a process that involves identifying, analysing, and evaluating potential risks to an organisation’s information assets. These risks may emerge from systems the organisation has in its digital environment, or from various activities the organisation undertakes.

The goal is to understand the potential business impact of the risks being assessed and to develop strategies for mitigating or managing them effectively.

The assessment aims to ensure management make informed business decisions, and do not inadvertently expose the organisation to unnecessary cyber risk.

What is a cyber security risk assessment?

Identify, analyse, and evaluate potential cyber risks.

Why is it important to conduct an assessment?

Achieving and maintaining cyber resilience isn’t easy. The cyber threat landscape is constantly evolving. Each day new threats emerge. Cyber resilience demands that organisations become proactive, rather than reactive, when it comes to cyber risk mitigation.

This can only be achieved by ensuring that every system in your digital environment, as well as all policies, processes, and procedures, align with security best practice.

By conducting a risk assessment during the planning stage of any initiative, you will gain a deeper awareness of any potential information security risks that may arise because of the initiative. This will enable you to act pre-emptively to embed security controls into the initiative to mitigate those risks.

Why is a risk assessment important?

Regular security assessments are important for building resilience.

How do Cyber Security Risk Assessments differ from Technical Assessments?

Both Cyber Security Risk Assessments and Technical Assessments are crucial. However, they perform different functions within a comprehensive cyber security strategy.

A Cyber Security Risk Assessment is a broad evaluation of a particular system or business activity. It aims to identify and analyse potential information security risks that may emerge from that system or activity. In other words, the focus of the Cyber Security Risk Assessment is on the potential business impact to the confidentiality, integrity, and availability of your organisation’s data.

In contrast, a Technical Assessment is a more specific evaluation that focuses on the security implications of a particular system that already exists in your environment or is being considered by your organisation. A Technical Assessment focuses on security controls, configurations, and potential technical vulnerabilities in systems, networks, applications, and devices.

Some of the major differences between a Cyber Security Risk Assessment and a Technical Assessment include:

Cyber Security Risk AssessmentTechnical Assessment
ScopeThe scope extends beyond technical aspects to include organisational processes, policies, personnel, and external factors. It considers the overall risk landscape and business impact.The scope is limited to technical elements, such as hardware, software, networks, and configurations. It may involve penetration testing, vulnerability assessments, and secure code reviews.
MethodologyUses a holistic approach, often involving qualitative and quantitative analysis of risks. It considers factors like the likelihood of an event occurring, the vulnerabilities present, and the potential impact on business operations.Employs technical methodologies and tools to identify vulnerabilities and weaknesses in specific systems or applications.
OutputsProvides a comprehensive understanding of your organisation's risk landscape, including prioritised risks, potential impact on business objectives, and recommendations for risk mitigation.Delivers specific findings related to technical vulnerabilities, misconfigurations, and weaknesses in the security infrastructure. It often includes actionable recommendations for addressing these issues.
StakeholdersInvolves a broader set of stakeholders, including executives, managers, compliance officers, and other decision-makers responsible for overall business risk management.Primarily concerns IT and security teams responsible for implementing and maintaining technical controls.

When should you undertake a Cyber Security Risk Assessment?

An assessment should be conducted whenever your organisation is considering adopting a new system, or you’re implementing a significant new business activity that involves changes to policies, processes, and procedures.

Moreover, legislative requirements and industry regulations often mandate Cyber Security Risk Assessments. Organisations need to ensure their practices align with a range of compliance standards, such as Essential 8, ISO 27001 and NIST.

How Virtuelle can help?

When you engage Virtuelle to conduct a Cyber Security Risk Assessment, our team of cyber security experts will objectively assess your organisation’s systems and activities to identify and analyse potential cyber risks. We work with you to understand how your practices may impact the confidentiality, integrity, and availability of your information assets, with implementable recommendations to mitigate those risks.

Contact us today and learn how a Cyber Security Risk Assessment by Virtuelle Security can help protect your organisation.

Posted in News, Updates and Features

What is cyber risk? A quick guide for executives

Posted on December 19, 2023February 28, 2025 by Mikhael Chammaa
What is cyber risk? A quick guide for executives

Cyber risk should be on every business executives’ radar as it directly affects the financial well-being of an organisation. Proactive management of cyber risk is essential to protect assets, maintain financial stability, and uphold the trust of stakeholders.

But what is cyber risk? And how is it different from a cyber threat? When thinking about cyber security, it’s important to be clear about the difference between the two terms.

A criminal hacking into your computer systems is a cyber threat. However, if that criminal steals your customer database, that poses a major cyber risk. After all, losing your customer database could harm revenue, incur major losses through compensation or lawsuits, damage business reputation, or incur fines from regulators. In other words, cyber risks are the real-world consequences for your organisation that result from a cyber threat occurring.

If a cyber threat occurs, some of the real-world consequences your organisation is likely to be face include:

Financial risks:

Cyber-attacks can lead to significant financial losses, ranging from immediate remediation costs to long-term consequences such as legal liabilities, regulatory penalties, and potential impacts on shareholder value. Recognising cyber risk as a component of business risk allows for a comprehensive assessment of financial exposure.

Operational risks:

Most business now operate in an interconnected digital landscape. Any disruption caused by a cyber-attack can cripple essential business operations. Considering cyber risk as integral to business risk ensures that business leaders appreciate the potential for operational disruptions, so they can implement resilience measures to mitigate such risks.

Reputational risks:

Cyber security breaches can tarnish an organisation’s reputation, eroding customer trust and loyalty. Understanding cyber risk as part of the broader business risk landscape prompts strategic efforts to safeguard brand integrity, customer relationships, and market standing. This can protect the way your business is perceived by a range of stakeholders, including customers, employees, the general public, investors, and others.

Regulatory/compliance risks:

Businesses operate in a rapidly evolving regulatory landscape. They face increasing obligations to secure sensitive data. Failing to address cyber risk can result in non-compliance, exposing organisations to legal consequences, including regulatory fines. Directors and senior executives can also be held personally accountable if they are found to be negligent in fulfilling their responsibilities to safeguard the company from a range of risks. Viewing cyber risk as business risk aligns risk management practices with regulatory requirements.

Strategic risks:

Cyber incidents have far-reaching implications on strategic decision-making. Business executives, as key strategists, need to factor in cyber risk when formulating business plans to ensure the resilience and adaptability of the organisation in the face of evolving cyber threats.

How Virtuelle Group can help

It’s important to start thinking about cyber risk as another form of business risk. This paves the way for your organisation to embrace a risk-based approach to cyber security.

CFOs can use their experience in risk management to help shape the thinking of their organisation’s board and leadership team, including the CTO and CISO. CFOs can demonstrate that a risk-based approach is ideal for ensuring limited resources are allocated to the most critical threats your business faces.

When it comes to conducting effective cyber risk assessments, having a team with deep cyber security knowledge is essential. That’s why many organisations turn to cyber security service provider, Virtuelle Security, for a helping hand.

Our highly trained Governance, Risk and Compliance (GRC) team can guide you in all aspects of cyber risk assessment and remediation. We work with your existing cyber security team to ensure risks are accurately assessed, so you can prioritise resource allocation and control implementation.

Contact us today for a FREE consultation with Robert Kirtley, our Cyber Security Director, and learn how Virtuelle Security stands ready to help you efficiently remediate cyber risk.

Posted in News, Updates and Features

CFOs and Cyber Risk: The imperative of partnering with a cyber security service provider

Posted on December 19, 2023February 28, 2025 by Mikhael Chammaa
CFOs and Cyber Risk: The imperative of partnering with a cyber security service provider

When the U.S. Securities and Exchange Commission (SEC) recently announced that the CFO of SolarWinds faced potential civil enforcement action following a major cyber-attack, the message was clear: CFOs could face being held personally accountable following a cyber breach.

No longer would it be possible for CFOs to delegate all responsibility for cyber security oversight to their company’s CTO or CISO. From now on, cyber security would have to be on every CFO’s radar.

In this blog, we explore why CFOs could be ideally placed to help organisations mitigate the real-world effects of cyber risk.

CFOs: It’s time to start seeing cyber risk as business risk.

As a seasoned finance executive, you are conditioned to be on the lookout for potential threats that pose a risk to your organisation. A business risk could emerge from any external or internal factors that threaten to minimise your business’ gains or maximise your business’ losses.

The key to good risk management is identifying which threats could pose the greatest harm to your business, whilst also being the most likely to occur. This allows you to prioritise a wide range of potential threats, before systematically implementing controls that reduce the likelihood of those threats occurring – a process known as risk mitigation.

Of course, it’s impossible to reduce risk down to zero. There will always be a small chance that some threats will occur, despite having controls in place, and these will negatively impact your business. This is known as residual risk. You need to determine the level of residual risk your organisation is comfortable living with – and, where appropriate, take-out insurance policies that will help you cope with those risks if those threats do end up occurring.

But, while CFOs have long been leading advocates for reducing organisational risk, there has, until now, been one blind spot: cyber risk.

For a variety of reasons, there has been a tendency for CFOs to take a back seat when it comes to managing cyber risk, preferring to leave this matter to their company’s CTO or CISO. This tendency may stem from a sense among many CFOs that cyber risk is technically complex, and thus should be left to those who have a deeper understanding of that technical complexity.

Whatever the reason, times are now changing. CFOs increasingly understand that cyber risk can pose an existential challenge to their organisation. In navigating this evolving landscape, CFOs can seek the help of an external cyber security company with the right expertise to help them understand cyber risk in the context of their business and ensure sufficient resources are allocated to mitigating those risks down to a level the organisation is comfortable living with.

Cyber Risk

It’s time to start seeing cyber risk as business risk.

Case Example

How a cyber-attack put one CFO in the firing line.

SolarWinds is a leading U.S.-based company that develops software to help organisations manage their IT infrastructure. The company’s Orion platform is designed to allow users to monitor their digital environments for anomalies. As such, Orion can penetrate deeply into a user’s network, accessing highly sensitive systems.

Among the thousands of SolarWinds customers are many leading corporations, as well as numerous U.S. Government agencies.

In December 2020, SolarWinds revealed publicly that its Orion platform had been the subject of a cyber-attack. Malicious actors had manipulated the platform in a way that introduced a hidden security vulnerability into the environments of Orion users when they performed a routine software update.

This vulnerability allowed the malicious actors to gain unauthorised access to Orion users’ networks, posing a national security risk to the U.S. given the number of Government agencies using the platform.

If that weren’t bad enough, it later emerged that the publicly listed company had delayed informing investors or the stock market about the Orion breach. The SEC claimed SolarWinds had overstated its cyber security practices to the market, and understated or failed to disclose, known risks. This was the reason the SEC announced that the company’s CFO could face potential civil enforcement action.

Whilst civil enforcement action against the CFO has yet to be pursued, this episode is an important wake up call for all CFOs. You need to be across cyber risk, just like you are across other types of business risk. Not being across cyber risk could have serious consequences for your organisation, as well as for you personally.

CFOs can lead the way in reducing cyber risk.

Many organisations have sought to minimise cyber risk by aligning to maturity-based frameworks, such as the NIST Cyber Security Framework. Such frameworks focus on strengthening cyber security maturity by building your organisation’s capabilities over time.

For example, such frameworks might advocate developing appropriate governance structures, implementing identity and access management controls, and putting Multi-Factor Authentication in place.

Whilst each of these capabilities will help strengthen cyber resilience, implementing them all can be a burden for an organisation with limited resources. Such frameworks also do not take into account the fact that each organisation is different and may face a unique set of cyber threats. Lavish adherence to such frameworks could mean that organisations focus on implementing cyber capabilities that are expensive and time-consuming, whilst doing little to quickly address the most severe cyber threats the organisation faces.

For these reasons, leveraging the expertise of a cyber security services provider can help an organisation embrace a risk-based approach to strengthening their cyber security.

A risk-based approach assesses the unique circumstances of your organisation. It examines the cyber threats that present the greatest risk to your organisation, whilst taking into consideration the likelihood that such threats will occur. It then enables business leaders to allocate limited resources to implementing controls that will reduce those threats that are assessed as being most critical.

CFOs, who are often experienced in assessing and mitigating non-cyber risk, can also play a vital role when it comes to cyber risk. With the right support, CFOs are uniquely placed to help guide their organisation in applying a risk-based approach to reduce cyber risk.

CFOs and Cyber Risk

CFOs are on the frontline of cyber risk

A cyber security service provider can help.

It’s important to start thinking about cyber risk as another form of business risk. This paves the way for your organisation to embrace a risk-based approach to cyber security.

CFOs can use their experience in risk management to help shape the thinking of their organisation’s board and leadership team, including the CTO and CISO. CFOs can demonstrate that a risk-based approach is ideal for ensuring limited resources are allocated to the most critical threats your business faces.

When it comes to conducting effective cyber risk assessments, having a team with deep cyber security knowledge is essential. That’s why many organisations turn to cyber security service provider, Virtuelle Security, for a helping hand.

Our highly trained Governance, Risk and Compliance (GRC) team can guide you in all aspects of cyber risk assessment and remediation. We work with your existing cyber security team to ensure risks are accurately assessed, so you can prioritise resource allocation and control implementation.

Contact us today for a FREE consultation with Robert Kirtley, our Cyber Security Director, and learn how Virtuelle Security stands ready to help you efficiently remediate cyber risk.

Posted in News, Updates and Features

Why you should prioritise vulnerability remediation in your organisation

Posted on December 19, 2023February 28, 2025 by Mikhael Chammaa
Why you should prioritise vulnerability remediation in your organisation

Ok, we need to have a chat about vulnerability remediation.

You’ve just had the experts in to complete a vulnerability scan or penetration test. Once again, they’ve produced a detailed report containing lists of vulnerabilities that need remediating across your network.

But this isn’t news to you.

You recognise most of the vulnerabilities they have identified. They keep cropping up in every report.

We get it – remediating all these vulnerabilities is difficult and time consuming. Patching takes time. Your IT team is already busy with a backlog of BAU tasks. But you’ve been kicking this can down the road for far too long. You know the day is coming when a cyber-criminal will exploit one of these vulnerabilities and compromise your systems.

You have a choice. Do nothing and hope for the best. Or you can finally remediate your ever-expanding list of vulnerabilities.

The choice is yours.

In this article, we explore the importance of cyber remediation in a timely manner. When it comes to cyber risk remediation, fixing vulnerabilities is often the lowest hanging fruit.

It’s no exaggeration to say that cyber security remediation gives you the biggest bang for your buck when it comes to strengthening your cyber resilience.

Prioritising Vulnerability Remediation

1- Why is vulnerability remediation important?
2- What are the risks if you don’t promptly remediate vulnerabilities?
3- Case example: Delayed patching disrupts Australian trade
4- How quickly should I remediate vulnerabilities?
5- Taking 3 essential steps towards vulnerability remediation
6- Benefits of vulnerability remediation
7- Vulnerability remediation: A cost-effective way to boost cyber resilience
8- How Virtuelle Security can help

V

Why is vulnerability remediation important?

Whenever a vulnerability is identified in any of the systems in your environment, you have three potential courses of action:

1- Ideally, the system developer, such as the software vendor, would issue a patch quickly, allowing you to roll it out and fix the vulnerability.

2- Sometimes, system developers don’t develop a patch quickly. The development of the patch may take a considerable amount of time, or the developer may simply be negligent. Either way, in such cases you should implement compensating controls. These are other steps you can take to remediate the risk of the vulnerability. For example, you may opt to take the system offline to prevent an attacker exploiting it.

3- You can do nothing and accept the risk. Generally speaking, this is not a good idea, unless you are confident that an exploit of the vulnerability would not significantly harm your organisation.

Ultimately, it is up to your organisation to decide the best course of action whenever a vulnerability is identified. Just remember, the ‘do nothing’ option can be very risky. That’s why it is important to remediate vulnerabilities as quickly as possible.

V

What are the risks if I don’t promptly remediate vulnerabilities?

The recent annual Cyber Threat Report from the Australian Cyber Security Centre (ACSC) makes clear that inadequate patching is a major factor that enables cyber-crime.

In fact, the report points out that system developers, such as software vendors, are often quick to develop patches after vulnerabilities are discovered, often within two weeks. Despite this, in many cases, organisations either neglect or delay the roll-out of these patches. In over 50 per cent of cases, vulnerabilities are exploited more than two weeks after a patch has been made available – which highlights the importance of patching promptly!

In one recent case, the ACSC observed that cyber criminals successfully exploited a vulnerability in a system, despite a patch being available to remediate that vulnerability for over 7 years!

Such neglect and delay highlight the long tail risks associated with unpatched systems.

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Case Example

Delayed patching disrupts Australian trade.

 

DP World is a multinational logistics company, with responsibility for running many of Australia’s container terminals. In November 2023, the firm suffered a significant cyber incident which disrupted approximately 40 per cent of Australia’s import and export capacity.

According to reports, a Russian cyber-crime group named LockBit had previously identified ways to exploit a security vulnerability in ‘Netscaler’. This is a widely used tool developed by leading American technology firm Citrix that allows companies to deploy applications online.

Whilst Citrix had already developed and released a patch to fix the security vulnerability in its ‘Netscaler’ product, it appears DP World had neglected to roll out the patch before LockBit was able to exploit it.

A failure to roll-out one patch on one system resulted in a major disruption to Australian trade. With cyber-crime groups actively hunting for unpatched systems, the DP World incident demonstrates why timely vulnerability remediation is so important!

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How quickly should I remediate vulnerabilities?

In many cases, a system developer, such as a software vendor, will publicly disclose the discovery of a vulnerability in an internet-facing system at the same time as it issues a patch to fix that vulnerability. The discovery of vulnerabilities should not be publicly disclosed before a patch is made available, to avoid making cyber-criminals aware that the vulnerability exists.

In such cases, the ACSC advises organisations to roll-out patches within 48 hours if the vulnerability is assessed as critical. Even if the vulnerability in question is not deemed critical, patches should be rolled-out within 2 weeks.

Sometimes, news of a vulnerability becomes common knowledge before a patch is developed.

This can leave organisations dangerously exposed, as cyber-criminals will actively look for ways to exploit the vulnerability. In such cases, it may be necessary to implement compensating controls, such as taking systems offline, strengthening access controls, enforcing network separation, and close monitoring for anomalous activity until the patch is made available.

If your organisation lacks the technical skills to roll-out patches in a timely manner, it may be worth considering using the services of a reputable cyber security company that can help ensure timely patching.

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Take 3 essential steps towards vulnerability remediation:

 

Step 1: Prioritise

Not all vulnerabilities represent an equal risk to your organisation. For example, whenever a penetration test is run in your environment, you should receive a list of identified vulnerabilities that is prioritised according to criticality.

It is important that vulnerabilities are assessed against the risk they pose to your systems or data. An IT security audit can help quantify the risk posed by a vulnerability in an IT asset that contains your most valuable data. This risk will be significantly higher than a vulnerability in an IT asset that does not contain important information, is rarely used, and is not connected to any of your other systems.

Prioritising vulnerabilities in this way allows you to focus on the most critical vulnerabilities first and ensure you are taking urgent steps to remediate them.

Step 2: Test

Once you have completed your cyber security audit and prioritised your vulnerabilities, it is important to run patches in a test environment, before rolling them out to your live production environment.

This is due to the fact that patches are making changes to the source code of the system being patched. Sometimes, patches can have unintended consequences. They may require systems be taken offline for a period of time. By initially testing the impact of a patch within a test environment, you can limit the risk of unforeseen consequences.

Step 3: Roll out

Once you have prioritised the assets that need patching, and you have tested the patches thoroughly, it is time to roll them out to your live production environment.

You may wish to consider rolling-out patches overnight, so that any unexpected downtime will have little impact on your operations.

Whilst critical patches should be rolled-out within 48 hours, it may worth considering scheduling a specific time each fortnight to roll-out batches of patches for non-critical vulnerabilities.

Either way, make sure you keep a close eye on your systems after a patch has been rolled-out to ensure there are no unforeseen problems. Ensure leaders in your organisation are made aware of patching activity, so they can let you know of any problems they may experience following the roll-out.

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What are the benefits of vulnerability remediation?

There are numerous benefits associated with effective and timely vulnerability remediation, including:

Strengthened security: Vulnerabilities can leave your organisation exposed to a range of risks. By remediating them as quickly as possible, you reduce your exposure to those risks, resulting in a strengthened security posture.

Improved reputation: Customers, shareholders, as well as other stakeholders, all expect organisations to take security seriously. The costs of a major security breach can be astronomical, resulting in widespread harm. By demonstrating that your organisation has a mature vulnerability remediation strategy in place, others will have a greater level of confidence and trust in your organisation.

Regulatory compliance: The regulatory landscape is increasingly complex. A range of rules and standards, such as the Essential 8 Cyber Security standard, are in place for different organisations, across different sectors of the economy. With a mature vulnerability remediation strategy in place, you can demonstrate to regulators that you are following best practice when it comes to cyber security.

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Vulnerability remediation: A cost-effective way to boost resilience.

They say prevention is often cheaper than a cure. When it comes to vulnerability remediation, it is the ultimate preventative strategy.

By identifying where security vulnerabilities exist in your organisation and taking proactive steps to fix them, you are limiting the opportunities for attackers to exploit those vulnerabilities and cause you harm. In the long-run, vulnerability remediation is far more cost-effective than dealing with the fallout of a major security incident.

A large-scale cyber-attack can result in damaged hardware, stolen data, disruption to business operations, costly incident response, reputational damage, lawsuits by disgruntled customers, as well as fines by regulators. The costs add up very quickly.

Weighed against these costs, a comprehensive vulnerability remediation strategy makes a great deal of business sense.

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How can Virtuelle Group help?

In complex digital environments, where you have large numbers of assets, vulnerability remediation can be a significant challenge. It can be a race against the clock to make sure you identify and remediate vulnerabilities before attackers are able to exploit them.

This challenge is exacerbated if your IT team is already busy handling ongoing tasks, such as running your service desk.

That’s why many organisations turn to cyber security service provider, Virtuelle Security, for a helping hand.

Our highly trained IT and cyber security team can guide you in all aspects of vulnerability remediation. We work with your existing IT and security teams to augment their capabilities. This ensures you can tap into the resources and skills you require, precisely when you need them.

Contact us today for a FREE Cyber Security Strategy Consultation with Robert Kirtley, our Cyber Security Director, and learn how Virtuelle Group stands ready to help you remediate vulnerabilities effectively and promptly.

Posted in News, Updates and Features

4 tips for better customer feedback

Posted on August 21, 2018October 18, 2023 by virtuelle
4 tips for better customer feedback

From the layout of your organisation’s mobile app to the typeface your marketing team uses in email communications, your customers have an opinion about almost everything. No department is immune to criticism, including IT.

More often than not, customer feedback reflects legitimate concerns. But even when a comment is trivial, it isn’t always going to be what you want to hear. The important thing is that CIOs and IT managers have a plan for gathering and learning from that feedback. After all, the only way IT teams can improve is if they see their work through the eyes of someone else.

In an effort to improve the quality of your IT team’s work, here are four tips for uncovering more valuable insights from customers and staff.

1. Listen to your team

By the time an IT issue escalates from the customer service team to the IT department, chances are it is serious. Ask your team to maintain a list of the most common IT issues reported by both customers and business users, and make resolving these a priority.

2. Speak to your customer service and sales teams

The IT department is no longer a dark, back-office haven for so-called ‘technology geeks’. However, the fact is that most IT teams still spend more time interacting with computers than customers.

To find out what customers really think about your work, you need to stay in regular communication with your organisation’s front line staff: customer service and sales representatives. In what areas are customers struggling? What aspects of technology could be improved to deliver better customer experiences? What feedback could you incorporate into the next product release?

Because they talk to customers every day, customer service and sales representatives are uniquely positioned to capture – and share – customer feedback. To ensure continual improvement, be proactive about harnessing their knowledge in a productive way.

3. Meet with your marketing team

There’s no doubt that talking to customers is important. However, you can also gather actionable feedback by observing how people use your product and interact with your brand.

Ask your marketing team about customer behaviour analytics, such as time on site and bounce rates. What can you do as CIO to improve those analytics? Can you automate processes to streamline customer experiences, or update technologies to ensure consistent experiences across touch points?

As a starting point, Forrester research shows many marketing teams are struggling to meet customer expectations for consistent, engaging communications. If your marketing team reports similar difficulties, for example, you could take steps to address shortcomings in areas such as process automation and tools to support multi-channel communications. Don’t be afraid to ask how you and your team can add value.

4. Implement innovative customer feedback tools and processes

Your marketing and customer service teams may already use feedback forms and surveys for collecting customer feedback about products, services and processes.

As head of technology, CIOs should take the lead when it comes to ensuring these tools are integrated in a useful way. How is feedback stored and managed? Can you better exploit feedback to support continual improvement? Is there a more effective way for your customer service team to conduct telephone surveys?

***

5. Remember to follow up

After you have put your customer feedback into action, be sure to follow up. Check with your IT team to make sure that customers are no longer reporting the same issues. Ask your customer service team if their resolution times have reduced. And stop by the chief marketing officer’s desk to find out whether their analytics have improved.

Measuring the impact of your changes will provide you with the data you need to inform future approaches and strengthen collaboration between teams.

What are your best tips for soliciting and managing customer feedback? Let us know in the comment section below.

Posted in News, Updates and Features

4 Teams CIOs need to work with for success

Posted on May 31, 2018October 18, 2023 by virtuelle
4 Teams CIOs need to work with for success

High-performing CIOs are stepping up into enterprise leadership positions. For the first time, they are expected to influence business strategy, rather than just being handed strategies for implementation.

While it is true that these CIOs may find success focusing on their own teams, doing so can limit innovation and constrain the sharing of ideas. The most effective CIOs, therefore, recognise the importance of working with other teams.

Those that collaborate are more likely to deliver optimal value and relevance in business outcomes. To help get you started, here are four teams every CIO and IT manager should get to know better.

1. IT team

As every CIO knows, a motivated and talented IT team is worth its weight in gold. Harnessing the full potential of internal technical resources is critical to performance, particularly in a business environment characterised by agility and innovation.

With many competing priorities, building strong professional relationships with direct reports ensures all team members are working towards the same goals. If team members are too busy to make these goals a priority, consider outsourcing time-consuming IT tasks such as server and network maintenance.

A proactive approach to employee engagement, collaboration and manageable workloads can lead to:

  • Improved IT team performance
  • Reduced turnover
  • Increased productivity

2. Customer service team

Delivering outstanding customer service is almost impossible without IT support. According to Gartner, half of all customer experience projects involve technology, with IT playing a vital role in execution and maintenance.

High-quality customer experiences and lightning-fast resolution times, therefore, depend on access to the right technologies. These might include:

  • Integrated customer service systems that provide real-time access to customer information
  • Repeatable workflows that speed up resolution times
  • Cost-effective enterprise business telephony solutions to streamline customer service processes

With this in mind, it is worth meeting regularly with customer service representatives. Ask questions including:

  • What are your biggest process-related headaches?
  • Which customer queries take the longest to resolve? Why?
  • What opportunities do you see for IT to help you do your job better?

The answers to these questions can help to pinpoint process shortcomings. They can also identify opportunities for IT to improve customer service capabilities.

3. Marketing team

With varied backgrounds and priorities, marketing and IT teams usually have different ideas on how to leverage technology to achieve corporate goals.

CIOs, for example, may consider marketing’s demand for the latest technologies unrealistic. Meanwhile, marketing executives may feel frustrated when IT prioritises technology investments that benefit the greatest number of users over the long-term – which usually excludes marketing software.

These attitudes need to change. As cloud, digital and mobile technologies become more widespread, marketing now relies on IT to extend its capabilities with technology.

This means that marketing teams need IT support to deliver the digital experiences that customers expect. Similarly, IT must tap into the marketing team’s expertise in customer engagement to develop more effective IT solutions.

By joining forces, CIOs and marketers are better equipped to:

  • Understand their customers
  • Identify the most appropriate technology solutions
  • Implement technology in a way that improves the customer experience

4. Finance team

In most organisations, the finance team works with the CIO to expense future IT expenditure and infrastructure costs.

By working with the finance team to reduce costs through managed services or using more efficient, cost-saving communications products, CIOs can reduce operating expenses and redirect spending to where it is needed most.

What next?

At the end of the day, fostering a culture of communication requires a willingness to look beyond your own team to find answers.

Organisational change won’t happen overnight, but it will have long-term impact when supported by collaboration-focused CIOs and IT managers.

What do you do to support collaboration across teams? Share your thoughts in the comments below.

Posted in News, Updates and Features

Overcome the Top 5 CIO challenges

Posted on May 31, 2018October 18, 2023 by virtuelle
Overcome the Top 5 CIO challenges

It is no secret that today’s IT managers and executives operate in a challenging environment. They must wrangle shrinking budgets, build high-performing teams and navigate fast-changing technologies – all while finding the time to influence their organisation at a strategic level.

The good news is that many of these difficulties are simple to resolve. This blog post will outline the top five challenges faced by today’s IT leaders, and provide actionable tips for how to overcome them.

1. Leading and educating teams

The average IT professional works 52 hours a week. However, with competing priorities – from endless meetings to keeping IT systems functioning – many CIOs and IT managers still struggle to find time to train and mentor others.

Without effective leadership and ongoing development, IT team performance suffers. This can make it challenging to complete day-to-day tasks, especially if team members aren’t up to date with the latest technologies.

As such, making time to implement strategies to enhance professional development can yield rich results. Are there tasks you can delegate or outsource to a third-party provider?

Don’t forget: it is easiest for CIOs to teach others if they have strong support systems and processes. This frees up time to commit to personal development for themselves and others.

2. Collaborating with business units

Just as Wilbur Wright could not have invented the first successful aircraft without Orville’s assistance, organisational teams cannot develop well-rounded initiatives in isolation. However, when it comes to collaboration in the office, competing priorities and departmental silos can cause tension.

Silicon Valley companies such as Facebook favour all-night hackathons for encouraging people from different parts of the business to work together. Other organisations have hired ‘liaison officer’ roles to facilitate collaboration across teams.

Our less extreme tips for fostering inter-department collaboration include:

  • Actively encouraging feedback from other sections
  • Co-locating teams that you want to work together
  • Assigning people from different groups and work areas on projects
  • Expanding the use of enterprise mobility and online collaboration tools

3. Managing disagreement with proposed business strategies

Developing effective, strategic IT plans involves dealing with supervisors across sections, noting their requirements and understanding their business drivers.

While some disagreements are inevitable, CIOs can minimise resistance by proactively seeking feedback and involving other executives at each stage of the strategy development process. Engaging a third-party to conduct a strategic IT review may also help ensure that all stakeholder interests are considered when planning for future technology investments.

4. Maximising return on IT investments

In a world of shrinking IT budgets, CIOs must figure out how to maintain operations while improving efficiency and moving systems to the cloud. This complex, dynamic activity is often best navigated with the support of an IT services provider.

The benefits of partnering with an expert IT services provider to deliver all aspects of IT are extensive. They include:

  • Cost-effective pricing models resulting in reduced costs
  • Reduced overheads and a competitive difference by accessing infrastructure-as-a-service
  • More time for CIOs to focus on core business
  • Innovative, efficient work practices that minimise risk
  • Seamless administration of your IT systems and/or infrastructure.

5. Getting results from large-scale software implementations

It’s a rare software installation that doesn’t run into challenges. Successful deployment hinges not only on technical issues and change management but also ongoing factors that impact user adoption.

CIOs know that any IT solution also hinges on confidence in the chosen partner. Appointing a provider with solid background and experience is critical.  CIOs and IT leaders can avoid potential problems by selecting a vendor with:

  • A proven record deploying similar business solutions
  • Experts who can contribute to handling change-management processes
  • Proven strategies for facilitating user adoption

**

In today’s fast-changing IT world, even the most experienced CIOs and IT managers face challenges. Fortunately, there are endless strategies for addressing these issues with ease – including partnering with the right company to fulfil organisational requirements through high-quality, value-based IT services.

To find out how Virtuelle Group can help solve your biggest CIO headaches, contact us today.

Posted in News, Updates and Features

5 essential skills for productive CIOs

Posted on May 21, 2018October 18, 2023 by virtuelle
5 essential skills for productive CIOs

When it comes to making an impact as a CIO, there is no single blueprint for success. As with any executive role, every CIO brings their unique personal characteristics and experience to the job.

The most productive, however, tend to share five attributes that maximise their ability to get things done. In our experience, being a productive IT leader depends on strong capabilities in a range of areas, including:

  • Time management
  • IT service management
  • Project planning and delivery
  • Software implementations

Success in these areas is made easier by these skills:

1. Organisational and time management

CIOs frequently juggle competing demands. Running meetings, leading decision making, negotiating budgets, resolving staff concerns and keeping the organisational IT machine ticking can combine to be a drain on the CIO’s limited time.

Many accept this perpetual time deficit as part of the territory. However, in the long term, it can lead to diminished productivity.

The most effective CIOs know that time management is not just about punctuality. It is also about implementing systems and processes that streamline everything from planning and prioritisation to expectation setting and reporting.

2. Detailed understanding of ERP and infrastructure

As the owner of the IT budget, CIOs need to fully understand their organisation’s technology and how it serves business needs. Knowing its shortcomings and strengths will help avoid costly oversights and purchasing blunders. Approaches for enhancing this understanding include:

  • Regularly talking to all teams, including marketing, sales, finance and customer service to understand their pain points
  • Setting a tangible technology vision that encourages sound and executable strategy
  • Evaluating how technology can best be used to create value within and outside the organisation
  • Investing in robust IT solutions that can cut operational costs and increase efficiency and responsiveness
  • Fostering a productive relationship with an IT services provider to deepen knowledge of the latest ERP tools and infrastructure

3. Robust knowledge of vendors and service providers

Analyst firm Gartner predicted in 2005 that future IT careers would not be about technology, but rather managing a range of service providers – and this is exactly what has happened.

In light of this, IT professionals must be effective in managing vendors and third-party service providers. Cultivating relationships with providers will ensure CIOs can stay informed about the latest developments in ERP and infrastructure services.

The knowledge resulting from such relationships can lead to an improved capacity to align technology with business objectives.

Here are our top tips for engaging with vendors and service providers:

  • Have a crystal-clear understanding of expectations and performance metrics to convey to potential providers
  • Do your research by objectively assessing which IT requirements would benefit most from outsourcing
  • Determine the cultural compatibility of potential providers by engaging with the process owners as well as the sales people
  • Use a team approach in contract negotiations – involve managers and operational staff who will be working with the vendor
  • Build a collaborative partnership with the supplier

4. Strategic, proactive thinking

Technology is now instrumental in supporting CIOs to carry out their key responsibilities around IT strategy, business productivity, conducting analytics and reporting, ensuring uptime and driving innovation. As a result, strategic thinking has gained a new dimension.

CIOs with a comprehensive strategic understanding are better positioned to:

  • Enhance positive feedback and user experiences
  • Increase productivity through cost savings
  • Successfully execute strategy in line with business requirements

Technology must provide the digital infrastructure for efficient processes and proactive strategy. It should assist in deepening customer relationships and transform businesses into dynamic and mobile organisations.

With this in mind, the ability for CIOs to champion the role of technology in increasing productivity and profitability is significant.

5. Razor-sharp communication

As CIOs progress from tech-focused jobs to leadership positions, success increasingly depends on their ability to communicate. Our tips for effective communication include:

  • Maintain a people-oriented outlook so messages can reach those at all levels with clarity
  • Spend time developing trusted relationships with major customers
  • Turn to departmental leaders to learn about what matters in the business — customers, products, markets and business processes
  • Establish functional relationships with teams to uncover ways to exploit technology for smarter business communication

How the right IT services provider can help

A plethora of opportunities exist for CIOs to capitalise on the availability of reliable, easy-to-use, responsive IT services. In addition to making it easier for CIOs to be productive, engaging a top IT services provider can deliver impressive results, including:

  • Reduced IT expenditure and upfront costs
  • Slashed labour costs
  • Minimal downtime
  • Flexible system upgrades and maintenance
  • Access to the latest enterprise-level technology
  • Boosted productivity
  • More accurate budgets
  • A future-proof IT environment

What next?

While being tech savvy is an integral component of the CIO’s role, success hinges on a suite of personal and business skills and the support of industry experts. Honing these capabilities and understanding how to streamline processes is critical to a CIO’s success and, ultimately, to the success of the organisation.

Need help becoming more productive? Contact us today to discover how Virtuelle Group’s managed IT services can help.

Posted in News, Updates and Features

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